We want your experience at Salon Siwak to feel seamless from start to finish. Below you’ll find answers to our most commonly asked questions, along with important salon policies to help you feel prepared before your appointment. If you need anything else, don’t hesitate to reach out - we’re always happy to help!
Everything You Need to Know, Right Here.
As a by-appointment-only salon, our stylists depend on your timely cancellation notice. If you cancel or reschedule within the required 48 hour window, you will be charged 50% of the service cost. Failing to show up without prior notice will result in a 100% charge. After two no-shows, future appointments will need to be booked on the same day and paid in full in advance. Additionally, if you arrive and choose not to receive one of the services you were scheduled for, it will be treated as a late cancellation, and you will be charged 50% of that service cost. (This does not apply if the stylist recommends altering your service.)
Cancellation & No-Show Policy
To confirm your appointment, we require a credit card on file. This helps with ease of future bookings, but if you prefer not to store your card, just let us know. If you’re not comfortable storing it, we won’t be able to secure your spot, but you can call within 24 hours before your desired time to check availability and book it then.
A card on file allows us to securely hold your reservation and makes the booking process simple and seamless for you. Your card is stored safely through our booking system and is only used according to the terms outlined in your client agreement (such as deposit collection, cancellations, or no-show fees). See more about the security of your card information here.
Credit Card On File Requirement
Please arrive on time for your appointment. If you're more than 15 minutes late, we may need to reschedule you and charge a 50% cancellation fee. For shorter services (like bang trims, blowouts, or consultations), arriving late may mean we won't be able to complete your service,.
Punctuality
Your satisfaction is our top priority, and we want you to love your hair! If something doesn’t feel right, please reach out within one week so we can arrange any necessary adjustments. If you've simply changed your mind, we’ll ask you to schedule a new appointment.
Service Adjustments
Occasionally, we may need to shift your appointment by 15-60 minutes due to scheduling constraints. If this is the case, we'll let you know in as much advance as possible. Thanks for your understanding.
Appointment Timing Changes
A 4% processing fee will be added to credit card payments to cover merchant service charges. If you'd like to avoid this fee, you may pay with cash or a debit card, and we’ll waive the fee. Please note, we don’t have an ATM on-site, so please plan ahead.
Processing Fee
We expect kindness and respect for everyone - clients and staff alike. Our team is committed to treating all guests with our best services. If any client is disrespectful or uses inappropriate language, we reserve the right to refuse service and ask them not to return.
Respect & Inclusion
For all extension appointments, a nonrefundable deposit covering the cost of the hair is required to secure your booking. This ensures your custom hair is ordered, reserved, and prepped specifically for you.
In some cases - such as color corrections or services that require significant time or product - we may require a 50% deposit to hold your appointment slot. This helps protect both your time and ours, and ensures we can give your service the attention it deserves.
Deposit Requirements
Any photos and videos taken during your visit are the property of Salon Siwak and may be used for promotional purposes. If you'd prefer not to have your photo or video taken, just let us know. If we don't ask for a photo or video, it’s not because we don’t love your hair - it just might be due to factors like timing or lighting.
Photo/Video Policy
We ask that you refrain from taking photos of products purchased at the salon. Products bought from unauthorized retailers may be expired or counterfeit. Purchasing directly from us ensures you're getting fresh, authentic products, backed by our expert stylists' recommendations. By supporting us, you also help our local business thrive, and you can earn rewards through our loyalty program (retail earns 2x the points!).
No Product Photos
Our color prices are designed to be all-inclusive, covering consultation, wash, and finish. However, if your stylist recommends changes during your consultation, there may be an adjustment in price, which you may be informed of and asked to approve before proceeding. If you decline a blow-dry, style, or are late and therefore cannot receive said service, the price is not deducted from the full price. We want to style your beautiful hair!
What’s included in the service price?
Prices vary depending on the stylist's experience. When booking, you’ll see the starting price price for each stylist's service level. From there, prices may range based on how much color is used, time spent, and other factors.
Why is there a price range or starting price for services?
We ask that you come to your appointment with freshly (<1 day dirty) washed hair that is 100% dry. You may be charged for a blow-dry service if you require a wash before your service or if your hair is wet upon arrival.
How long should I wait to wash my hair before my appointment?
Tips are always appreciated! We accept card, cash, Venmo, or Apple Pay for gratuities. However, for gratuities on credit cards, the 4% card fee will apply.
What forms of gratuity are accepted?
We send email and/or text confirmations (based on your preferences that you can update in your client profile), but technical glitches can happen. Please add your appointment to your calendar and ensure our emails don't go to spam.
Will I receive an appointment confirmation?
We use high-quality brands like Evo, Wella, Unite, and Colorwow!
What products do you use?
Haircuts typically take 1-1.5 hours, while color services can take anywhere from 2.5 to 6 hours depending on the complexity.
How long will my appointment take?
Each service is described on our website, but if you're unsure, feel free to text us for guidance or to schedule a complimentary consultation.
How do I know which color service to book?
If you’re feeling unwell or need to care for someone who is, we kindly ask that you reschedule and provide as much notice as possible. Staying healthy helps us maintain our schedule and continue providing great service to all our clients - and most importantly, we want you to rest and feel better.