We want your experience at Salon Siwak to feel seamless from start to finish. Below you’ll find answers to our most commonly asked questions, along with important salon policies to help you feel prepared before your appointment. If you need anything else, don’t hesitate to reach out - we’re always happy to help!
faq &
salon policies
As a by-appointment-only salon, our stylists depend on your timely cancellation notice. If you cancel or reschedule within the required 48 hour window, you will be charged 50% of the service cost. Failing to show up without prior notice will result in a 100% charge. After two no-shows, future appointments will need to be booked on the same day and paid in full in advance. Additionally, if you arrive and choose not to receive one of the services you were scheduled for, it will be treated as a late cancellation, and you will be charged 50% of that service cost. (This does not apply if the stylist recommends altering your service.)
Cancellation & No-Show Policy
To confirm your appointment, we require a credit card on file. This helps with ease of future bookings, but if you prefer not to store your card, just let us know. If you’re not comfortable storing it, we won’t be able to secure your spot, but you can call within 24 hours before your desired time to check availability and book it then.
A card on file allows us to securely hold your reservation and makes the booking process simple and seamless for you. Your card is stored safely through our booking system and is only used according to the terms outlined in your client agreement (such as deposit collection, cancellations, or no-show fees). See more about the security of your card information here.
Credit Card On File Requirement
Please arrive on time for your appointment. If you're more than 15 minutes late, we may need to reschedule you and charge a 50% cancellation fee. For shorter services (like bang trims, blowouts, or consultations), arriving late may mean we won't be able to complete your service,.
Punctuality
Your satisfaction is our top priority, and we want you to love your hair! If something doesn’t feel right, please reach out within one week so we can arrange any necessary adjustments. If you've simply changed your mind, we’ll ask you to schedule a new appointment.
Service Adjustments
Occasionally, we may need to shift your appointment by 15-60 minutes due to scheduling constraints. If this is the case, we'll let you know in as much advance as possible. Thanks for your understanding.
Appointment Timing Changes
We expect kindness and respect for everyone - clients and staff alike. Our team is committed to treating all guests with our best services. If any client is disrespectful or uses inappropriate language, we reserve the right to refuse service and ask them not to return.
Respect & Inclusion
For all extension appointments, a nonrefundable deposit covering the cost of the hair is required to secure your booking. This ensures your custom hair is ordered, reserved, and prepped specifically for you.
In some cases - such as color corrections or services that require significant time or product - we may require a 50% deposit to hold your appointment slot. This helps protect both your time and ours, and ensures we can give your service the attention it deserves.
Deposit Requirements
Any photos and videos taken during your visit are the property of Salon Siwak and may be used for promotional purposes. If you'd prefer not to have your photo or video taken, just let us know. If we don't ask for a photo or video, it’s not because we don’t love your hair - it just might be due to factors like timing or lighting.
Photo/Video Policy
Your service price includes your stylist's time, expertise, consultation, application, finishing style, and any color or products used during your appointment. Every service is fully customized to your hair goals and designed to provide a seamless, luxury experience from start to finish.
* Extension hair, select specialty treatments, and retail products are priced separately and will always be discussed prior.
What’s included in the service price?
Our stylists have different hourly rates based on their experience, education, specialties, and demand. Because every service is priced by time, your total investment will vary depending on the stylist you book with and the amount of time recommended to achieve your desired result.
Why is there a price range or starting price for services?
We ask that you come to your appointment with freshly (less than one day dirty) washed hair that is 100% dry. You may be charged for a blow-dry service if you require a wash before your service or if your hair is wet upon arrival.
How long should I wait to wash my hair before my appointment?
No. Salon Siwak is a gratuity-free salon, and we do not accept tips.
Our pricing is designed to fairly compensate our team for their time, expertise, education, and the personalized experience they provide. The price you see is the price you pay, allowing you to relax and enjoy your appointment without worrying about calculating gratuity at checkout.
The greatest compliment you can give our team is your loyalty, referrals, reviews, and trust.
do i need to tip?
We send email and/or text confirmations (based on your preferences that you can update in your client profile), but technical glitches can happen. Please add your appointment to your calendar and ensure our emails don't go to spam.
Will I receive an appointment confirmation?
We use high-quality brands like Evo, Wella, Unite, and Colorwow!
What products do you use?
Haircuts typically take 1-1.5 hours, while color services can take anywhere from 2.5 to 6 hours depending on the complexity. Visit our services page here for more information on timing.
How long will my appointment take?
Don't worry about selecting the perfect service. Since our appointments are priced by time and include all color, products, and services needed to achieve your desired result, the most important thing is reserving the appropriate amount of time.
Your stylist will recommend the services and timing needed based on your goals, hair history, density, and desired result. If you're unsure what to book, feel free to text the salon or send your stylist a message. We're always happy to help guide you in the right direction.
How do I know which color service to book?
If you’re feeling unwell or need to care for someone who is, we kindly ask that you reschedule and provide as much notice as possible. Staying healthy helps us maintain our schedule and continue providing great service to all our clients - and most importantly, we want you to rest and feel better.