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Cancellation & No-Show Policy
As a by-appointment-only salon, our stylists depend on your timely cancellation notice. If you cancel or reschedule within the required 48 hour window, you will be charged 50% of the service cost. Failing to show up without prior notice will result in a 100% charge. After two no-shows, future appointments will need to be booked on the same day and paid in full in advance. Additionally, if you arrive and choose not to receive one of the services you were scheduled for, it will be treated as a late cancellation, and you will be charged 50% of that service cost. (This does not apply if the stylist recommends altering your service.)

Credit Card On File Requirement
To confirm your appointment, we require a credit card on file. This helps with ease of future bookings, but if you prefer not to store your card, just let us know. If you’re not comfortable storing it, we won’t be able to secure your spot, but you can call an hour before your desired time to check availability and book it then.

Punctuality
Please arrive on time for your appointment. If you're more than 15 minutes late, we may need to reschedule you and charge a 50% cancellation fee. For shorter services (like bang trims, blowouts, or consultations), arriving late may mean we won't be able to complete your service,.

Service Adjustments
Your satisfaction is our top priority, and we want you to love your hair! If something doesn’t feel right, please reach out within one week so we can arrange any necessary adjustments. If you've simply changed your mind, we’ll ask you to schedule a new appointment.

Appointment Timing Changes
Occasionally, we may need to shift your appointment by 15-60 minutes due to scheduling constraints. If this is the case, we'll let you know in as much advance as possible. Thanks for your understanding.

Processing Fee
A 4% processing fee will be added to credit card payments to cover merchant service charges. If you'd like to avoid this fee, you may pay with cash, and we’ll waive the fee. Please note, we don’t have an ATM on-site, so please plan ahead.

Respect & Inclusion
We expect kindness and respect for everyone—clients and staff alike. Our team is committed to treating all guests with our best services. If any client is disrespectful or uses inappropriate language, we reserve the right to refuse service and ask them not to return.

Deposit Requirements
A 50% non-refundable deposit is required for all extension appointments or any services over 5 hours in duration or costing more than $600.  A $50 non-refundable deposit is required for extension consultation appointments. 

Photo /Video Policy
Any photos and videos taken during your visit are the property of Salon Siwak and may be used for promotional purposes. If you'd prefer not to have your photo or video taken or used, just let us know. If we don't ask for a photo or video, it’s not because we don’t love your hair—it just might be due to factors like timing or lighting.

No Product Photos
We ask that you refrain from taking photos of products purchased at the salon. Products bought from unauthorized retailers may be expired or counterfeit. Purchasing directly from us ensures you're getting fresh, authentic products, backed by our expert stylists' recommendations. By supporting us, you also help our local business thrive, and you can earn rewards through our loyalty program (retail earns 2x the points!).

What’s included in the service price?
Our color prices are designed to be all-inclusive, covering consultation, wash, and finish. However, if your stylist recommends changes during your consultation, there may be an adjustment in price, which you will be informed of and asked to approve before proceeding. If you decline a blow-dry, style, or are late and therefore cannot receive said service, the price is not deducted from the full price. We want to style your beautiful hair!

Why is there a price range for services?
Prices vary depending on the stylist's experience. When booking, you’ll see the starting price price for each stylist's service level. From there, prices may range based on how much color is used, time spent, and other factors. 

How long should I wait to wash my hair before my appointment?
We ask that you come to your appointment with freshly (<1 day dirty) washed hair that is 100% dry.  You may be charged for a blow-dry service if you require a wash before your service or if your hair is wet upon arrival.

What forms of gratuity are accepted?
Tips are always appreciated! We accept card, cash, Venmo, or Apple Pay for gratuities. However, for gratuities on credit cards, the 4% card fee will apply.

Will I receive an appointment confirmation?
We send email confirmations, but technical glitches can happen. Please add your appointment to your calendar and ensure our emails don't go to spam.

What products do you use?
We use high-quality brands like Evo, Wella, and Unite!

How long will my appointment take?
Haircuts typically take 1-1.5 hours, while color services can take anywhere from 2.5 to 6 hours depending on the complexity.

How do I know which color service to book?
Each service is described on our website, but if you're unsure, feel free to text us for guidance or to schedule a complimentary consultation.

What if I need to cancel due to illness (COVID)?
If you are sick or need to care for someone who is, please provide a photo of a positive test or proof of a PCR result to reschedule.